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Wind Haven Foundation

Wind Haven Safe Ride Program

Serving Houston County, GA - Safe Ride Discounted Rates

Wind Haven Angel Rides: If you are a domestic violence victim in Houston County, GA in need of a ride to safety (we will transport you to the Crisis Line & Safe House of Central Georgia) call us at 210-540-1181 and say “I’m trying to reach Angel to schedule a ride” in order to dispatch a free angel ride. Your driver will be disguised as a Lyft/Uber driver, so you can make up any destination (I.E. the grocery store, work, etc) if you are concerned about being overheard. This is a free ride service for domestic violence victims in crisis only, and this service only goes to the Crisis Center in Warner Robins, GA.
**Angel Rides is a free ride program for Houston County, GA victims in crisis! Donations are always appreciated and allow us to keep offering this program. 

Scheduling a Safe Ride

Wind Haven is committed to providing safe ride conditions to commuters in Houston County, GA. Our program offers a reliable and safe ride service, allowing commuters to access discounted rides, easing the financial burden. Our drivers are survivors and Wind Haven ministers, and we aim to provide discounted, safe rides to commuters in Houston County, GA. Commuters must reside in Houston County to be eligible for this service.

Contact Pastor Steph at 210-540-1181 to schedule a ride. Driver & payment details will be provided when you schedule your ride. We are in the process of creating an online booking & payment system.

RATES:

Our current rates are $0.96/mile, and we charge a service fee of $5 per ride. If a rider requests a stop, our drivers must be paid for their time at any stop, and our stop rate is a flat $5 per stop. We allow a maximum of 2 stops per ride scheduled, with a time limit of 15 minutes per stop. If a stop goes over 15 minutes, passengers are required to compensate their driver an additional $1 per minute. Stops that continuously exceed the 15 minute time limit may result in service suspension for more than 3 consecutive stop limit dings/warnings. Please be considerate of our driver’s time, as well as other commuters who are waiting for their pickup that has been scheduled after you. 

GENERAL POLICY:

Riders must be 18 years old to use our services. Drivers may require a rider to show ID to verify age and identity. Drivers will only transport children to and from school/daycare with their commuter parent in the car and a legal car seat/booster must be correctly installed, per state law age and weight requirements. One person per seat required – please verify your driver’s vehicle can accommodate the number of passengers for your ride when scheduling. Seat belts are required. Riders who receive more than 3 warning dings for no seat belt will be suspended from services.

Please be respectful of your driver’s vehicle! Riders may be charged for leaving a mess in a driver’s car based on our clean vehicle policy. If a clean-up charge goes unpaid, future rides will be suspended. 

Our drivers are highly encouraged to use a dashcam in their vehicles for rides for both driver and passenger safety. This will become a requirement on August 1, 2024. Drivers will not turn off the camera or stop recording at any point during the ride.

Wind Haven requires pre-employment drug tests per our driver drug policy and reserves the right to randomly test drivers. Wind Haven requires an MVR/background check for our drivers. Wind Haven does not approve any driver with a history of DUI in the past 7 years, or any major crime including violence, sexual offenses, etc.

Wind Haven only transports commuters to and from work. We are not a rideshare/TNC company. 

Rides are prioritized by time sensitivity. We are a commuter service, therefore riders who need to get to work on time are prioritized over pickups from work.

This means riders may have a wait time for a ride after work to go home.

Rides must be booked at least 24 hours in advance. All rides must be PRE-PAID at least 2 hours before pick-up with stops included – THIS CONFIRMS YOUR PICKUP.

No driver will be dispatched without payment.

Riders are responsible for scheduling their ride with enough time to get to work with at least 15 minutes of leeway for traffic and other unforeseen delays.

If a rider needs to cancel their ride, cancellations should be communicated at least 2 hours before pickup. If payment has been sent, cancellations confirmed at least 2 hours prior will be fully refunded. Cancellations after 2 hours prior to pickup may be partially refunded, but there will be a late cancellation fee deducted.

No-shows will not receive a refund, and more than 3 no-shows will result in future rides being suspended. 

Driver Etiquette for Commuter Services:

  1. Professionalism: Drivers should maintain a professional demeanor at all times when interacting with passengers. This includes being courteous, respectful, and attentive to passenger needs.
  2. Communication: Clear and effective communication is key. Drivers should communicate important information such as arrival times, route options, and any unexpected delays promptly and courteously.
  3. Vehicle Cleanliness: Drivers are responsible for ensuring their vehicles are clean and well-maintained. This includes regular cleaning of the interior, keeping seats and surfaces free from debris, and ensuring the vehicle is odor-free.
  4. Safety First: The safety of passengers is paramount. Drivers should adhere to all traffic laws, drive responsibly, and prioritize passenger safety at all times. This includes ensuring that all passengers are wearing seat belts and securing any necessary child restraints.
  5. Respect Passenger Privacy: Drivers should respect passenger privacy and refrain from engaging in intrusive or personal conversations unless initiated by the passenger. Confidential information shared by passengers should be kept confidential.
  6. Accommodate Passenger Needs: Drivers should strive to accommodate passenger needs to the best of their abilities. This includes assisting passengers with luggage, providing a comfortable and safe ride experience, and accommodating reasonable requests whenever possible.
  7. Maintain Professional Appearance: Drivers should present themselves in a neat and professional manner. This includes wearing appropriate attire, maintaining personal hygiene, and keeping their vehicle’s exterior clean and presentable.
  8. Handle Complaints Professionally: In the event of a passenger complaint or issue, drivers should handle the situation calmly, professionally, and in accordance with company policies. Drivers should strive to resolve issues amicably and prioritize customer satisfaction.

By adhering to these guidelines, drivers can provide a positive and enjoyable experience for passengers, enhance their reputation as a reliable service provider, and contribute to a safe and professional service environment.

Passenger Etiquette:

  1. Respect for Drivers: Passengers should treat drivers with respect and courtesy at all times. This includes refraining from using offensive language, making derogatory remarks, or engaging in behavior that may be considered disrespectful.
  2. Timeliness: Passengers should be punctual for their scheduled rides and ready to depart at the designated pickup time. Passengers should keep their pre-scheduled stops within the requested time limit. This helps ensure a smooth and efficient ride experience for all passengers and drivers.
  3. Communication: Clear communication is essential. Passengers should provide accurate pickup locations, communicate any special instructions or preferences to the driver, and notify the driver promptly of any changes or delays.
  4. Safety First: Passengers should prioritize their safety and the safety of others during the ride. This includes wearing seat belts, following the driver’s instructions regarding seating arrangements, and refraining from distracting the driver or engaging in unsafe behavior.
  5. Cleanliness: This is public transportation, and driver vehicles are not expected to be immaculate. Passengers may review our clean vehicle policy for what is expected. Passengers should respect the cleanliness of the vehicle and avoid leaving behind any trash, spills, or messes. If a passenger accidentally creates a mess, they should inform the driver and offer to assist in cleaning or covering any cleaning fees.
  6. Privacy and Boundaries: Passengers should respect the privacy and personal space of the driver and fellow passengers. Confidential conversations or sensitive information should be kept private, and passengers should refrain from engaging in intrusive or disruptive behavior.
  7. Fair Treatment: Passengers should treat all drivers and fellow passengers fairly and without discrimination based on factors such as race, gender, religion, or nationality.
  8. Compliance with Policies: Passengers should adhere to the policies and guidelines set forth by the service provider. This includes following any rules regarding smoking, alcohol consumption, or additional passengers.
  9. Feedback: Constructive feedback can be valuable for improving the overall ride experience. Passengers should provide feedback to the service provider in a respectful and constructive manner, focusing on actionable suggestions for improvement.

By practicing good passenger etiquette, passengers contribute to a positive and enjoyable ride experience for themselves, the driver, and fellow passengers. This fosters a respectful and harmonious environment within the service community.

Become a Driver: Review our driver requirements, policies, and vehicle requirements to become a Wind Haven Driver.

Wind Haven helps survivors seeking transportation and jobs get into a Lyft rental so they can start working their way back into a life free from abuse.

Contact Pastor Steph at 210-540-1181 for details! 

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How can I make a donation? You can make a donation on our online donation form. Donations benefit victims of Domestic Violence and are tax deductible.

Which payment methods are accepted in your online store? We accept all major credit cards.

What is your refund policy? For a complete overview of our refund policy, please visit our “Refund Policy” page.

How can I access my account? To access your account, you can visit our menu and select the “My Account” link or click below:

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How do I submit a speaking request? To request Wind Haven to speak at your next event, please submit the contact form and put “Speaking Request” in the subject field.

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If you are concerned about internet security & safety due to abuse, close this screen and clear your history, cookies, and browser cache. You can re-open our website in a secure location in a private browser window. 

Safe computers can be found at your local library, Internet cafe, shelter, workplace, or computer technology center; avoid using shared computers when researching things like travel plans, housing options, legal issues, and safety plans. 

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